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Solution Roles
Testing Lead
Testing Leads plan, coordinate, and oversee testing activities to ensure quality and reliability of systems. They lead teams, design strategies, and play a key role in digital transformation and quality assurance.
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User Research Associate
User Research Associates support research activities to understand user needs and behaviors, informing design and program decisions. They work at mid-level, collaborating across teams and using AI tools to enhance research efficiency.
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User Support Specialist
User Support Specialists provide technical assistance to end users, troubleshoot issues, and support digital tool adoption. They operate at mid level and collaborate closely with IT and program teams.
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UX Researcher
UX Researchers lead studies to understand user needs and behaviors, informing user-centered design in products and services. They operate at mid to senior levels, collaborating across teams and advancing strategic design decisions.
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UX/UI Specialist
UX/UI Specialists design and optimize digital interfaces, blending user research with design principles to create accessible, user-centered experiences that meet organizational goals in nonprofits and social enterprises.
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